How will my order be shipped? Will it be discreet?
All of our orders are shipped discreetly. We only used plain, unmarked boxes and envelopes for shipping your order to you. There is no identifying markings revealing the contents, and there is only a very discreet return address label.
How will my payment show up on my credit card statement/bank statement?
Your credit card statement will read:
PayPal payments will show up as a payment to
Any inquiries will only reveal that clothing accessories and/or medical supplies have been purchased.
I'm a returning customer. Do I get my discount?
When you are a returning customer, we'll automatically take your customer discount off your order as soon as you place your order on our web site. Discounts can only be applied for orders over $50, excluding shipping charges. Please note that there is a limit of one discount per order, not redeemable for cash. Returning customers may qualify for the following discounts:
- $5 off orders over $50
- $15 off orders over $150
- $20 off orders over $250
What shipping methods to you use?
Canadian orders ship via Canada Post. Please note that if you request a certain shipping method, there may be an additional charge and/or it may take longer to arrive.
Can I have my order shipped to another address or a UPS Store?
Yes, you can have your order shipped to a different location than your billing address. Your billing address must be correct, as that we require it for credit card verification. We will NEVER contact you at your billing address.
If you are shipping to a UPS Store, please contact the store in advance of placing your order to notify them that they are to be expecting a package in your name, and to find out if they can receive Canada Post parcels. If they cannot receive Canada Post, please let us know.
Why do I have to provide my billing information?
In order to verify your credit card for payment, we must have the correct billing information (the information that appears on your credit card statement). This helps us to eliminate fraudulent orders, which helps us keep our prices down. We will NEVER contact you at your billing address.
How do I qualify for free shipping?
All orders that are over $100 and are shipping to Canada instantly receive free ground shipping. Orders that are shipping overseas from our United States location are required to pay for shipping.
How long will it take for me to receive my order?
Depending on where you are located and what products you order, you should receive your item(s) within 10 business days after we receive your order. If any item(s) on your order have to be ordered in from our manufacturers, we will have to order that product in before we can ship your order. Rush and express shipping is also available for an additional charge.
For more information about faster shipping, please read our shipping and returns policies.
Where will my order ship from?
All of our orders are shipped from Richmond, British Columbia. International orders will ship from Point Roberts, WA.
What methods of payment do you accept?
We accept Visa, MasterCard, PayPal and Money Order. Some international orders may also pay via bank transfer. At this time, we cannot accept Discover or American Express, except via PayPal. We cannot accept personal checks.
I don't have a PayPal account. Can I still pay using American Express or Discover?
When you place your order on our web site using our PayPal method, you can pay through your PayPal account or you can pay via credit card through PayPal (without an account). We cannot accept American Express or Discover any other way.
I was charged an international fee. Why?
Some financial instutions, banks, and credit card companies may charge you an international fee. This is not a charge issued by us, however it sometimes occurs because we are a Canadian company. All of our orders are processed in Canadian dollars. If you have been charged an international fee, please contact your bank or credit card company, and notify them that the charge needs to be reversed. If your bank or credit card company is unwilling to reverse the charge, please notify us and we will do our best to correct the problem.
What if I order the wrong size or style of breast form?
If the size or style is wrong when the breast forms arrive, please let us know immediately. We can then exchange your breast forms for a different style or size. Do NOT attach your breast forms if you think that they may be the wrong size or style for you, as we cannot accomodate exchanges or returns on used product. Self-adhering or attachable breast forms cannot be returned or exchanged due to hygienic reasons, so please take your time to ensure that you have ordered the right product. If you have questions, please contact one of our fitters. Clearance, special order and custom color forms are final sale and cannot be returned or exchanged. Please note that all exchanges are responsible for a $15 reshipping fee.
For more information about returns and exchanges, please read our shipping and returns policies.
I haven't received a personalized order confirmation. Why?
Our personalized order confirmations are sent out only after your order has been shipped to you. If you haven't received your personalized thank you from us yet, it may be because we are a little bit behind in sending out the e-mails, or it may be that your order hasn't shipped yet. If you're not sure about the status of your order, please contact us.
I'm overseas. Can I still place an order with you?
Yes, you can. We will ship our products anywhere in the world, however you will be responsible for the shipping charge. For shipping to the United States, Europe, the UK, Australia, New Zealand, Mexico, or Japan, please select the associated country flag on the top of the page. If you are not located in one of the above listed countries, please click here to shop on our American & International web site.
What if one of my items is temporarily out of stock or is backordered?
If your order is temporarily backordered for a few days or has to be ordered in from one of our manufacturers, we will ship your order out as soon as the product arrives. If your item is backordered for more than one week, we will cancel your item, refund the money and notify you. We do our very best to notify all of our customers immediately if there are any delays in shipping.
